0 $0.00
Minimum order value £30.00
Free Standard UK delivery on all orders

Delivery and Returns

The Feather Factory is still trading during the Covid-19 situation. We are working in line with government advice and are open for online and phone orders and shipping orders as usual. 

For enquiries please email info@thefeatherfactory.co.uk or call mobile 07884006693

Thank you for continuing to support all small businesses at this difficult time, your interest and custom will be much appreciated.


We dye and manufacture all of our feather products in the UK and so have most products in stock. This enables us to dispatch orders quickly within 2-3 days and often even within the same day of receiving an order. Please contact us if you have an urgent order to confirm stock availability.

Delivery costs will be displayed accordingly as you input your order.

Standard Delivery

Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.

  Order Value Shipping
United Kingdom All Orders Free
EU (excl. UK) All orders £10.00
Europe (excl. EU) All orders £10.00
Rest of World All orders £15.00

Express Delivery

Interlink Express or Royal Mail Special Delivery, allow 3 working Days, 7 days EU, 10+days elsewhere.

  Order Value Shipping
United Kingdom All orders £8.99 (excl VAT)
EU (excl. UK) All orders £30.00
Europe (excl. EU) All orders £30.00
Rest of World All orders £30.00

Order Cancellations

If you wish to cancel your order, please contact The  Feather Factory for a cancellation reference number prior to packing/dispatch of your goods, you will then be entitled to a refund.

If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.

Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.

 

Returns

Goods may be returned within 14 days of receipt for a full refund (excluding carriage) or exchange.

Please contact us before returning items as unauthorised returns are not permitted. 

Items that have been damaged through negligence or use are excluded from this policy.

If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services on 07884006693.

Items agreed for return should be sent to: The Feather Factory, The Old Brushworks, Castle Hill, Axminster, Devon, EX13 5PY

The Feather Factory is rated 4.83 stars by Reviews.co.uk based on 548 merchant reviews

4.83 / 5 Rating
548 Reviews
First the positive: the postage was extremely quick, even in these terribly slow postage times due to Covid-19. Now unfortunately the negative side: I ordered 12 hand cut Quill Pens and not even one of the twelve delivered Quill pens could be used to write decent copperplate. Whoever cut the nibs on the Quills must have used a blunt blade and as a result of this, not only were the nibs unsatisfactory but also the Quills were damaged making it impossible to adequately re-cut the nibs.. Also the tops of the nib tines did not match, or were blunt. I had to re-cut the quills, which I am well able to do, but even so I only got three passable Quill pens from the lot, due to the damage caused to the rest of the Quill above the nibs by the blunt blade. In summary: of the twelve Quill Pens ordered, nine ended up in the dust bin.
Fabulous feathers as always
Beauitful feathers and packaged beautifully xx
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