We would like to wish all of our customers a Happy Christmas and all the best for 2019.
The Feather Factory will be closing over the Festive period, we will close on Friday 22nd December 2018 and reopen on Wednesday 2nd January 2019. Orders can still be placed online but please be aware that these won't be processed until we are back on the 2nd of January
We dye and manufacture all of our feather products in the UK and so have most products in stock. This enables us to dispatch orders quickly within 2-3 days and often even within the same day of receiving an order. Please contact us if you have an urgent order to confirm stock availability.
Delivery costs will be displayed accordingly as you input your order.
Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.
|United Kingdom||All Orders||Free|
|EU (excl. UK)||All orders||£10.00|
|Europe (excl. EU)||All orders||£10.00|
|Rest of World||All orders||£15.00|
Interlink Express or Royal Mail Special Delivery, allow 3 working Days, 7 days EU, 10+days elsewhere.
|United Kingdom||All orders||£8.99 (excl VAT)|
|EU (excl. UK)||All orders||£30.00|
|Europe (excl. EU)||All orders||£30.00|
|Rest of World||All orders||£30.00|
If you wish to cancel your order, please contact The Feather Factory for a cancellation reference number prior to packing/dispatch of your goods, you will then be entitled to a refund.
If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.
Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Goods may be returned within 14 days of receipt for a full refund (excluding carriage) or exchange.
Please contact us before returning items as unauthorised returns are not permitted.
Items that have been damaged through negligence or use are excluded from this policy.
If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services on 07884006693.
Items agreed for return should be sent to: The Feather Factory, The Old Brushworks, Castle Hill, Axminster, Devon, EX13 5PY