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01297 33410
Basket Icon Minimum order value $40.20
Delivery Icon Free Standard UK delivery on all orders

Delivery and Returns

We dye and manufacture all of our feather products in the UK and so have most products in stock. This enables us to dispatch orders quickly within 2-3 days and often even within the same day of receiving an order. Please contact us if you have an urgent order to confirm stock availability.

Delivery costs will be displayed accordingly as you input your order.

Standard Delivery

Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.

  Order Value Shipping
United Kingdom All Orders Free
EU (excl. UK) All orders £10.00
Europe (excl. EU) All orders £10.00
Rest of World All orders £15.00

Express Delivery

Interlink Express or Royal Mail Special Delivery, allow 3 working Days, 7 days EU, 10+days elsewhere.

  Order Value Shipping
United Kingdom All orders £8.99 (excl VAT)
EU (excl. UK) All orders £30.00
Europe (excl. EU) All orders £30.00
Rest of World All orders £30.00

Order Cancellations

If you wish to cancel your order, please contact The  Feather Factory for a cancellation reference number prior to packing/dispatch of your goods, you will then be entitled to a refund.

If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.

Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.

 

Returns

Goods may be returned within 14 days of receipt for a full refund (excluding carriage) or exchange.

Please contact us before returning items as unauthorised returns are not permitted. 

Items that have been damaged through negligence or use are excluded from this policy.

If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services on 07884006693.

Items agreed for return should be sent to: The Feather Factory, The Old Brushworks, Castle Hill, Axminster, Devon, EX13 5PY

The Feather Factory is rated 4.83 stars by Reviews.co.uk based on 392 merchant reviews

4.83 / 5 Rating
392 Reviews
Brilliant product; feathers are soft, firmly fixed in place and colourfast - managed to leave it out in the rain overnight after a party but 10 minutes in a gentle tumble drier restored it to its original state. Fast delivery and helpful staff.
Was struggling to match a colour for some buttonholes , so rang and spoke to Stephanie who was so friendly and helpful, I decided to drive to Axminster where Steph had all the colours I had asked for, ready for me to view . She was so helpful giving me ideas and helping me match the colours I needed . Thank you Steph. And the other lady who I sadly don't know her name but had met before was just as helpful and friendly. Always a fantastic service and lovely staff . A great company. Thank you .
The various pheasant feathers are fantastic. Thanks very much.
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