The Feather Factory is still trading during the Covid-19 situation. We are working in line with government advice and are open for online and phone orders and shipping orders as usual.
For enquiries please email firstname.lastname@example.org or call mobile 07884006693
Thank you for continuing to support all small businesses at this difficult time, your interest and custom will be much appreciated.
We dye and manufacture all of our feather products in the UK and so have most products in stock. This enables us to dispatch orders quickly within 1-3 days and often even within the same day of receiving an order. Please contact us if you have an urgent order to confirm stock availability.
Delivery costs will be displayed accordingly as you input your order. Our general shipping prices are shown below:
Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.
|United Kingdom||All Orders||Free|
|Rest of World||All orders||£15.00|
Interparcel or Royal Mail Special Delivery, allow 3 working Days, 7 days EU, 10+days elsewhere.
|United Kingdom||All orders||£8.99 (excl VAT)|
|Rest of World||All orders||£33.50|
If you wish to cancel your order, please contact The Feather Factory for a cancellation reference number prior to packing/dispatch of your goods, you will then be entitled to a refund.
If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.
Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Goods may be returned within 14 days of receipt for a full refund (excluding carriage (£5 for free standard UK delivery or as paid on order)) or exchange.
Please contact us before returning items as unauthorised returns are not permitted.
Items that have been damaged through negligence or use are excluded from this policy.
If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services on 07884006693.
Items agreed for return should be sent to: The Feather Factory, The Old Brushworks, Castle Hill, Axminster, Devon, EX13 5PY
Post Brexit Information:
We are still shipping to the EU, thank you for your continued custom, we will aim to use the most efficient and effective shipping options available. Please read the following information regarding shipments to the EU.
Following the completion of Brexit, all shipments from the UK to EU countries are now subject to customs clearance.
For customers in EU countries, UK VAT is NOT charged on your order but your local VAT will apply, in addition to any customs clearance charges where applicable. We are not responsible for any charges or delays caused by the local customs clearance process.
For trade customers, please note that UK VAT exemption is no longer applicable. You are not being charged UK VAT but your local VAT will be applied when you import from the UK. For customers who have own EORI number, please inform us of this and we can include in our shipping documents if required. You should be able to claim any VAT back from your local authorities.
When your order is dispatched and arrived in the destination country, you are responsible for the Customs Clearance as required by the local authority under the local regulations.
We will not accept any return of shipment due to customs clearance issues unless authorised by The Feather Factory.