We're still taking orders online
The Feather Factory is still trading during the Covid-19 situation. We are working in line with government advice and are open for online and phone orders and shipping orders as usual.
For enquiries please email firstname.lastname@example.org or call mobile 07884006693
Thank you for continuing to support all small businesses at this difficult time, your interest and custom will be much appreciated.
Post Brexit Information:
We are still shipping to the EU, thank you for your continued custom, we will aim to use the most efficient and effective shipping options available. Please read the following information regarding shipments to the EU.
Following the completion of Brexit, all shipments from the UK to EU countries are now subject to customs clearance.
For customers in EU countries, UK VAT is NOT charged on your order but your local VAT will apply, in addition to any customs clearance charges where applicable. We are not responsible for any charges or delays caused by the local customs clearance process.
For trade customers, please note that UK VAT exemption is no longer applicable. You are not being charged UK VAT but your local VAT will be applied when you import from the UK. For customers who have own EORI number, please inform us of this and we can include in our shipping documents if required. You should be able to claim any VAT back from your local authorities.
When your order is dispatched and arrived in the destination country, you are responsible for the Customs Clearance as required by the local authority under the local regulations.
We will not accept any return of shipment due to customs clearance issues unless authorised by The Feather Factory.