Secure Ordering: This site is 100% Secure for all transactions, we use
Barclaycard and do not hold ANY credit or debit card information – so you can be
guaranteed of secure transactions.
Making a Purchase: Making a purchase could not be easier. Just browse
the shop and click the items you wish to buy and put them into your shopping
cart. After you have finished shopping, click on checkout now fill in the
relevant boxes that we need to complete and ship your order.
We accept all major credit and debit cards. If you are shopping from North
America and anywhere else, place your order and your credit card company or bank
will convert your transaction to US dollars or your own local currency.
Shipping and Handling: The shop automatically calculates postage
costs. Please read the options and choose the postage type required whether
Standard or Express.
Delivery Schedule: We will always try to dispatch your order on the
same day it arrives, however certain items might take longer to dispatch.
Delivery time will depend on which postage option has been selected.
International orders are generally received in less than 14 days.
If your item is not in stock we will either back order for you or contact you
to discuss other options.
Tax Charges: For orders made from the UK or the European Union, 15%
VAT duty is added. For other orders there is no Vat and you should click the TAX
exempt button to show zero.
Guarantee: If you are feel that the product does not match the
description and it is still in its original condition we will replace, swap or
issue a refund.
This does not affect you statutory rights.
Privacy Policy: The Feather Factory Company do not disclose buyer’s
information to third parties.
Contacting Us: If you wish to contact us, for any reason, please email
info@thefeatherfactory or alternatively, you can telephone 01460 259311 or write
to us at The Feather Factory, Sheep House Farm, Lower Chillington, Ilminster, Somerset
TA19 0PU
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